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Latest Microsoft Update Causes Issues For Some

April 12, 2013 7 comments

For some, Microsoft’s latest set of patches for April 2013 has caused headaches. Microsoft is investigating behavior where systems may not recover from a restart or applications cannot load after installing security update KB2823324.¬†This marks Microsoft’s second botched update this year. Microsoft recommends that customers uninstall this update. As an added precaution, Microsoft has removed the download links to the KB2823324 update while they investigate.

If you have installed this update but have not yet restarted your computer, you can uninstall the update by going to Control Panel > Programs and Features > View Installed Updates. Select “Security Update for Microsoft Windows (KB2823324)” and choose uninstall. If you manage a large number of machines, you can create a script to uninstall it with the command:

wusa.exe /uninstall /kb:2823324 /quiet /norestart

or by using Microsoft’s Sysinternals PsExec

Psexec -d -s \\remotemachine wusa.exe /uninstall /kb:2823324 /quiet /norestart

If you were among the unfortunate who installed the update, rebooted, and received a blue screen of death, chkdsk or other type of error, try one of the following procedures:

I suggest you try these in order. All of these require using ‘System Recovery Options’. You can get to this by pressing F8 during startup and choosing ‘Repair your Computer’ or by booting from a Windows 7 DVD or USB bootable media. The first two recover windows using System Restore points. The third tries to uninstall the update from the command line.

  1. Use ‘System Restore’ to restore Windows to an earlier point in time (before the Microsoft Update was installed)
  2. Use ‘Command Prompt’ and issue the command ‘dism /image:C:\ /cleanup-image /revertpendingactions’
  3. Use ‘Command Prompt’ and issue the command ‘dism /image:C:\ /remove-package /PackageName:Package_for_KB2823324~31bf3856ad364e35~x86~~6.1.1.1’

Reboot your computer after performing each step and hopefully you will be able to boot again normally. Good luck.

For more information visit: You receive an Event ID 55 or a 0xc000021a Stop error in Windows 7 after you install security update 2823324

EDIT: Microsoft has released KB2840149 to address the security issue that was suppose to be fixed by the botched update.

The original update created a conflict with certain third-party software installed on user machines. This resulted in system errors that caused the reboot loop. Microsoft immediately pulled the update to prevent any more issues from coming up. Microsoft eventually released a secondary update which removed the first update. If you are running Windows 7, head over to Windows Update to download the latest security fix. If you have automatic updates enabled, you probably already have it.